We want you to be completely satisfied with your purchase from Dario Gears. If for any reason you are not happy with your order, we are here to help. Our Return and Refund policy is designed to be straightforward and easy to understand, ensuring a smooth process for our customers.

Return Eligibility

To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, we may not be able to process your return. Please inspect your order upon receipt and contact us within 14 days if you have any concerns.

How to Initiate a Return

To initiate a return, please send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide you with further instructions on how to proceed. Please note that returns must be requested within 14 days of receiving your order.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This will help ensure that your returned items arrive safely back to us. If you are shipping an item over $75, you may want to consider using a shipping service that offers tracking.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company. We will notify you via email once your refund has been processed.

Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. We appreciate your understanding as we work to streamline our processes.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include a replacement or a full refund. Please provide photos of the damage or defect to help expedite the process. We want to ensure that you are satisfied with your purchase and will do our best to make it right.

Contact Us

If you have any questions about our Return and Refund policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is here to help and will respond to your inquiries as quickly as possible. We value your feedback and are committed to providing excellent service to all our customers.